Thank you for shopping with Vylenza LLC. We are committed to delivering your order in a timely and secure manner. Please review our shipping policy below for important information regarding order processing and delivery.
General Shipping Information
Company Name: Vylenza LLC
Email: support@vylenza.com
Phone: +1 904-733-3999
Address: 9550 Baymeadows Rd #12, Florida 32256, United States
Customer Service Hours: Monday–Friday, 9AM–5PM (EST)
Domestic Shipping Only
Vylenza LLC currently ships within the United States only. We do not offer international shipping at this time.
Order Processing Time
All orders are processed within 1–2 business days (Monday through Friday, excluding holidays) after the order is placed. Orders are not processed or shipped on weekends or public holidays. During periods of high order volume, processing times may be slightly extended. If there is a significant delay, we will notify you using the contact information provided at checkout.
Shipping Method & Delivery Time
We offer Standard Shipping, which typically delivers within 3–7 business days after the order has been processed and shipped. Delivery times are estimates and may vary depending on location and carrier performance.
Free Shipping
Vylenza LLC offers free standard shipping on all orders shipped within the United States. Free shipping is automatically applied at checkout where applicable.
Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a shipment confirmation email containing tracking information. Tracking details usually become active within 24 hours after shipment.
Shipping Delays & Carrier Issues
Vylenza LLC is not responsible for delays caused by shipping carriers, weather conditions, or other circumstances beyond our control. If you experience a shipping delay, we recommend contacting the carrier directly using your tracking number. If further assistance is required, please contact our support team.
Damaged, Lost, or Missing Packages
If your package arrives damaged, please contact us immediately and provide clear photos of the package and contents. If a package is marked as delivered but cannot be located, please first check with neighbors or local delivery offices and then contact the carrier to initiate a claim. Vylenza LLC is not responsible for packages marked as delivered by the carrier.
Incorrect Shipping Address
Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete. Vylenza LLC is not responsible for orders delayed, returned, or lost due to incorrect or incomplete address information. If an order is returned to us because of an incorrect address, additional shipping fees may apply to resend the order. If you notice an error after placing an order, please contact us as soon as possible during business hours.
Contact Us
If you have any questions about our Shipping Policy or need assistance with your order, please contact us:
Vylenza LLC
Email: support@vylenza.com
Phone: +1 904-733-3999
Address: 9550 Baymeadows Rd #12, Florida 32256, United States
Customer Service Hours: Monday–Friday, 9AM–5PM (EST)