Thank you for shopping with Vylenza LLC. We value your trust and want you to be completely satisfied with your purchase. This Return & Refund Policy explains the terms under which returns, refunds, and cancellations are handled for products purchased through our website.
This policy applies to all orders placed directly with Vylenza LLC through our official website.
1. Return Eligibility
You may request a return within 30 days from the date of delivery.
To be eligible for a return, the item must be unused, unworn, and in the same condition in which it was received, including original packaging and tags (if applicable). Proof of purchase or order confirmation is required.
Items that show signs of use, damage, or alteration not caused by our error may not be eligible for return.
2. Non-Returnable Items
For hygiene, safety, and product integrity reasons, items that have been used or worn may not be eligible for return unless they arrive damaged, defective, or incorrect.
3. How to Initiate a Return
To begin a return, please contact our customer support team to obtain return authorization before sending any item back.
Email: support@vylenza.com
Phone: +1 904-733-3999
Customer Service Hours: Monday–Friday, 9AM–5PM (EST)
Please include your order number, full name, email address, and reason for return. Returns sent without prior approval may not be accepted.
4. Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect due to our error. Original shipping fees are non-refundable.
For high-value returns, we recommend using a trackable shipping service, as Vylenza LLC is not responsible for lost or undelivered return packages.
Return Address:
Vylenza LLC
9550 Baymeadows Rd #12
Florida 32256
United States
5. Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund. If approved, the refund will be issued to the original payment method. Processing time may vary depending on your payment provider.
No restocking fees are charged on eligible returns.
6. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, contact us within 7 days of delivery. In such cases, Vylenza LLC will cover return shipping and, where applicable, replacement shipping costs.
7. Order Cancellation
Orders may be canceled only if they have not yet been processed for shipment. Please contact us as soon as possible after placing your order. Once an order has shipped, it cannot be canceled and must be returned according to this policy.
8. Shipping Information
Orders are typically processed within 1–2 business days, excluding weekends and holidays. We currently ship within the United States only. Standard shipping delivery times usually range from 3–7 business days after dispatch. Free standard shipping may be available on eligible orders.
9. Payment Methods
Vylenza LLC accepts secure payment methods including major credit and debit cards, PayPal, Google Pay, and other supported payment gateways available at checkout.
10. Contact Us
If you have any questions about this Return & Refund Policy, please contact us:
Company name: Vylenza LLC
Tel: +1 904-733-3999
Email:support@vylenza.com
Address: 9550 Baymeadows Rd #12 Florida 32256 United States
Service Hours: Monday-Friday, 9AM-5PM EST